Frequently Asked Questions about EduPeaks
Category 1: General & Introduction
1. Question: What exactly is EduPeaks? And who is it for?
Answer:
EduPeaks is an all-in-one online learning platform (LMS) specifically designed to empower individual coaches, experts, educational/training institutions, and small-to-medium businesses to easily create, host, market, sell, and manage their online courses and educational content entirely in one place. Our goal is to remove technical barriers and provide all the necessary tools for your success in the eLearning world, with a special focus on the needs of the Arab and regional market.
2. Question: Do I need technical expertise to use EduPeaks?
Answer:
Not at all! One of our core goals is to make technology easy and accessible for everyone. The EduPeaks interface is designed to be as intuitive and user-friendly as possible, with drag-and-drop tools and simple editors. We handle all the complex technical aspects like hosting, security, updates, and maintenance, so you can focus entirely on creating great educational content and serving your students.
3. Question: What makes EduPeaks different from other platforms (like Teachable or WordPress)?
Answer:
EduPeaks stands out in several key areas:
1) Comprehensive Integration: We offer an exceptionally wide range of advanced features built into one place.
2) Regional Focus: We fully support Arabic (RTL) and crucial local payment methods.
3) Power vs. Ease of Use: We provide a fully managed SaaS solution that's much easier than managing WordPress, while still offering significant power and flexibility.
4) Value for Money: We strive to offer competitive pricing and commission structures that provide excellent value for the features you receive.
4. Question: Is my data and course content secure on EduPeaks?
Answer:
Yes, the security of your data and content is our utmost priority. We implement strict security standards, including encrypting all communications (HTTPS) and secure practices for data and password storage. We also offer specific features like secure video hosting to deter unauthorized downloads. We are committed to complying with data protection regulations like GDPR.
5. Question: Do you fully support the Arabic language?
Answer:
Absolutely! EduPeaks was designed with the needs of Arab users as a primary consideration. The entire interface (student, instructor, and organization dashboards) fully supports the Arabic language, including right-to-left (RTL) direction, ensuring the best user experience.
Category 2: Pricing, Plans & Commissions
6. Question: Is there a free plan? And what are its limitations?
Answer:
Yes, we offer a completely Free Plan as a great starting point to experience EduPeaks! It allows you to create a limited number of courses and products and use the platform's core features. The main limitations include: video storage caps, fewer available advanced features, and a higher transaction fee on sales compared to paid plans. (You can see the detailed comparison on the Pricing Page).
7. Question: What are your paid plans and what's the difference between them?
Answer:
We offer a range of paid plans designed for the different growth needs of instructors and organizations (like Basic, Pro, Organization plans). The main differences lie in the higher limits (courses, students, storage, instructors for orgs), the advanced features available, and the lower transaction fees on sales. (You can compare all plans in detail on our pricing page to choose the best fit for you).
8. Question: What transaction fee percentage do you take on sales? Does it vary by plan?
Answer:
Yes, the transaction fee percentage varies by plan. The Free Plan has the highest fee. Our Paid Plans feature significantly lower fees, and the higher the plan, the lower the fee, allowing you to keep more of your revenue. Some top-tier plans may even have 0% fees. (You can see the exact percentages for each plan on our pricing page).
9. Question: Are there any other hidden fees?
Answer:
We believe in full transparency. The primary fees are the monthly/annual subscription fee and the transaction fee on sales. There are no mandatory hidden fees. Optional additional charges may only apply if you significantly exceed your plan's allocated storage limits or request specific add-on services.
10. Question: Can I change my plan later (upgrade or downgrade)?
Answer:
Yes, absolutely! You can upgrade your plan at any time to match your business growth and access more features and higher limits. You can also downgrade your plan if your needs change (the change will apply from the next billing cycle).
11. Question: Do you offer a free trial for paid plans?
Answer:
Yes, we currently offer a free trial period (typically 14 days) for all our paid plans. This allows you to experience the full advanced features of the paid plans commitment-free, so you can decide if it's the right fit before you start paying.
12. Question: Can I cancel my subscription at any time?
Answer:
Yes, you can cancel your paid plan subscription at any time directly from your account dashboard. There are no extra cancellation fees, and you will continue to have access to your paid plan features until the end of your current paid billing period.
13. Question: What payment methods do you accept for subscriptions?
Answer:
We accept payments for monthly and annual subscriptions via most major credit and debit cards (like Visa and Mastercard). We are also working on adding other region-friendly payment options in the future.
Category 3: Features & Functionality
14. Question: What types of content can I upload (video, SCORM, etc.)?
Answer:
EduPeaks supports a very wide range of content types! You can upload videos (with secure hosting or external links), create rich text content, upload PDFs, build various quizzes, and even import and run interactive SCORM packages (on paid plans). You can also integrate live classes and meetings.
15. Question: Are there limits on the number of courses, students, or storage?
Answer:
Yes, the limits vary depending on the plan you choose. The Free Plan has restrictions on the number of courses and storage capacity. Our Paid Plans offer significantly higher limits, including unlimited courses and students on Pro and Organization plans, along with much larger storage capacities. (You can review the specific limits for each plan on our pricing page).
16. Question: How do you protect my videos from unauthorized download?
Answer:
When you upload your videos directly to EduPeaks, we apply Secure Video Hosting technologies. These techniques are designed to make it very difficult for common download tools and software to directly access and download the original video file, adding an important layer of protection to your valuable content.
17. Question: Can I use my own custom domain?
Answer:
Yes, all our Paid Plans allow you to easily connect your own custom domain (e.g., courses.yourwebsite.com). This helps build your brand and provides a more professional experience for your students, as they access your courses via your own URL instead of an EduPeaks subdomain.
18. Question: Do you support creating custom certificates?
Answer:
Yes! While the Free Plan offers basic certificates, our Paid Plans give you the ability to fully customize your certificate designs. You can add your logo, change colors and text, and even use different design templates to create unique and professional certificates that reflect your brand.
19. Question: How does the Affiliate Marketing / Reward Points / Cashback system work?
Answer:
These are powerful built-in tools available on our paid plans to help you grow:
Affiliate Marketing: Lets you create a program that rewards affiliates with a commission for every sale they refer.
Reward Points: Automatically awards students for their engagement and activities on the platform, which they can redeem.
Cashback: Credits a portion of the purchase amount back to the student's account to encourage repeat purchases.
(You can control the settings and customize each system from your dashboard).
20. Question: Can I host live classes or meetings through the platform?
Answer:
Yes! EduPeaks supports hosting Live Classes (Webinars) using our built-in system or through integration with Zoom/Jitsi. We also provide an advanced Meeting Booking system allowing you to sell and manage 1-on-1 or group coaching/consulting sessions, with the option for in-app video calls directly on the platform.
21. Question: How does the Organization Management feature work? And how many instructors can I add?
Answer:
The Organization Management feature gives you an additional dashboard to manage your teams. You can add a specific number of instructors and manage a large (or unlimited) number of students, create private organization courses, and track performance centrally.
22. Question: Do you support English and other languages?
Answer:
Yes, in addition to full Arabic support, the EduPeaks platform interface currently supports English. We also plan to add support for other major European languages in the near future.
23. Question: Do you have mobile apps?
Answer:
Yes, we have dedicated mobile apps for iOS and Android currently under development and launching very soon. These apps will provide a seamless learning and management experience for students, instructors, and organizations.
Category 4: Payments & Finances (For Instructors)
24. Question: What payment methods can my students use? (Especially local ones)
Answer:
We strive to make payments as easy as possible for your students! We support integration with major global payment gateways (like Stripe, PayPal). Crucially for the Arab market, we support popular local payment methods through integrations with regional gateways, enabling acceptance of Vodafone Cash (Egypt), Mada (KSA), Knet (Kuwait), Instapay (Egypt), and others depending on the activated gateway.
25. Question: Do you support installment payments for my students?
Answer:
Yes! You can enable the built-in installment payment option, defining the upfront payment and number of installments. We also offer a special integration with valU in Egypt for a streamlined installment experience for your students there.
26. Question: When and how can I withdraw my earnings from the platform?
Answer:
You can easily track your revenue and earnings through the accounting dashboard. Payout schedules and availability depend on the payment gateway(s) you use and their terms. You can request a withdrawal of your available balance via [mention available payout methods, e.g., Bank Transfer, PayPal, etc. - depending on what will be offered].
27. Question: Do you handle taxes?
Answer:
As a platform, EduPeaks facilitates the sales and payment process. However, you, as the instructor or organization, are directly responsible for calculating, collecting, and remitting any applicable taxes on your sales according to the tax laws in your country. We always recommend consulting a local accountant or tax professional.
Category 5: Support & Getting Started
28. Question: What kind of customer support do you offer? And what are the availability hours?
Answer:
We're committed to your success! We offer a comprehensive Knowledge Base (Help Center), and provide email support for all users. Paid plan users receive higher priority support (with options like live chat during business hours). Live support hours are based on the [Mention Primary Timezone, e.g., Cairo Time, GMT+X] timezone.
29. Question: Are there tutorials or guides to help me get started?
Answer:
Yes, absolutely! We have a comprehensive Help Center filled with detailed, illustrated guides. Our Blog also features practical articles and tips on course creation, marketing, and using the platform. We plan to add more video tutorials soon.
30. Question: Can I migrate my courses from another platform to EduPeaks?
Answer:
Yes, you can easily upload your existing course content (like videos, PDFs, text) to EduPeaks. If you have SCORM content, you can import it directly (on paid plans). Our support team can provide guidance and tips to make the transition as smooth as possible.
31. Question: How do I get started?
Answer:
Getting started is very easy and only takes a few minutes! Simply [Registration Link] and create your account (you can start with the Free plan!). Once registered, you'll find helpful guides within your dashboard to assist you in creating your first course.
